Refund policy

REFUND POLICY

Last updated: 25 September 2026

The following 3-day return policy applies to orders delivered within India.

Returns, refunds & exchanges

We offer a 3-day return-request window from delivery. Contact us with your order number, the item and the reason for return. Please report an incorrect, damaged, defective or incomplete order promptly. Photographs help us resolve concerns; an unboxing video is not compulsory.

Return condition

For a change-of-mind or size-preference return, items must be unused, unwashed and unaltered, with tags, accessories and original packaging where supplied. Please return the complete pack or set. For hygiene, intimate products must retain their original hygiene seals for a change-of-mind return. These conditions do not exclude remedies for faulty, damaged, incorrectly supplied or misdescribed goods, or any rights available under applicable law.

Free return shipping

There is no return shipping, pickup or restocking charge for an eligible return. Contact us before dispatching a return so we can arrange pickup or provide a prepaid return method. If pickup is unavailable, we will agree a return method and cover the approved reasonable shipping cost. Keep your receipt. Do not send goods to an unconfirmed return address.

Refund timing and method

For a returned item, we will check the goods promptly on receipt and process the eligible refund within 3 calendar days of receiving the return. If no physical return is required, the 3-day period begins when the refund is approved. For a confirmed cancellation before dispatch, it begins when cancellation is confirmed. We will explain any rejection and give you an opportunity to provide further information.

Refunds cover the amount actually paid for the returned items, including applicable taxes, and go to the original payment method. For a cash-on-delivery order, if offered, we will arrange a verified bank or UPI refund. Your bank or payment provider may take additional time to display the credit; contact us if it has not appeared so we can provide the refund reference and help trace it. We never ask for your OTP, PIN or card security code to issue a refund.

Exchanges and cancellations

For a size or product exchange, contact us within 3 days of delivery. Exchanges depend on stock; if unavailable, an eligible return can be refunded. Any price difference will be agreed before replacement. Request cancellation as soon as possible before dispatch; no cancellation fee applies. If the order has shipped, we will help arrange a return under this policy.

The 3-day window is our standard voluntary return window. It does not remove statutory rights for defective, deficient, incorrect or misdescribed goods or other remedies required by law.

Contact us

Shub Clothing & Textile Co.
9/1002, Prem Gali, Near Laxmi Cinema, Gandhi Nagar, Delhi – 110031, India.
Email: shubclothingtextile@gmail.com
Phone: +91 9999434732